Here's how to get going with ClientSupply.com

Fast Track
Easy Online Ordering via ClientSupply.com

For immediate participation in ClientSupply.com, you would need to contact us with the following information to set-up a Login account that will be customized for the products you want to order for direct shipment to your client locations.

  • Provide a credit application in order to gain approved credit with Therapak.
  • Provide your common carrier name we should use for outbound shipments.
  • Provide the account number we will use for billing freight charges to your common carrier account number.
  • Identify what modes of transportation you will specify for outbound freight. This information will be built into your customized Shipment Request Form. This form will be a menu item within your customized selection menu. Once information is populated into the proper fields of the Shipment Request Form, the document is submitted by your staff with a simple “click”. On the receiving end, Therapak will use this document as a packing slip to attach to the outside of your package of goods being sent to the client location.
  • The products you select for shipment from the Client Supply Catalog will also be loaded into your customized login with a drop down menu so that you can easily select the items you want to ship to your client location without the need to browse through our entire list of products for future transactions. On the front end, you will be asked to create a Product Portfolio from the list of items Therapak offers combined with special items you might want us to carry on your behalf and submit that to Therapak in an excel format (as specified by Therapak IT department) so that these items can be uploaded to your customized drop down product selection menu before the program commences. If you choose to continue printing requisitions for shipment to your clients internally, then your program can virtually be up and running within four weeks of receipt of the above information.
  • For requisition printing services, Therapak will require shipments of your requisitions to be received in bulk for stock purposes. Therapak's IT department and business development personnel will evaluate the best means of managing your client sensitive account database so that daily or real time updates to your client information is available to Therapak in order for the requisitions to be printed using current print templates, current forms and current client location addresses and contact information (the main person to receive the forms and supplies at the client location). Therapak uses high speed Printronix printers to print your client specific requisitions and combine them for shipment with client supplies for outbound shipment.
  • Realizing this is sensitive information, a confidentiality agreement, a Master Services Agreement and Work Order would be reviewed and signed by both parties prior to commencing shipments.
  • Please note that if you have a credit card and you simply need a shipment of products sent to a client location in a hurry and you don't have time to set up a Fast Track account, this can be achieved on a same day basis as long as products are in stock. Simply go to the “Shipment Request Form” menu and submit your information on what you want shipped and where, mode of transportation you prefer and submit this information by clicking at the bottom of the form. A Therapak representative will contact you to obtain your credit card information over the phone and process your order.

TheraShip™ Inventory and Distribution Management Program

The formal method of setting up outsourcing for your client supply inventory management and distribution program with Therapak is through the TheraShip program. Whether or not your firm has its own management software for guiding the client supply ordering and shipping process, it would be preferable from our experience that your staff could access the service by simply clicking an icon on your desk top. Enter TheraShip.

TheraShip is the inventory and distribution management software that powers the efficiencies of outsourcing your client supply activity to Therapak. As a long term plan, clients who participate in the TheraShip, reap the benefits of real time management of their client supply activities even though orders processed through TheraShip are being shipped from either Therapak's Los Angeles (Irwindale, California) area facility or Atlanta (Buford, Georgia) area facility.

Orders processed through TheraShip are electronically split so that the order is transmitted to the Therapak facility nearest your client location. This insures a 24 hour turnaround for shipping your order and no more than a three day transit to any point in the continental United States.

TheraShip is a program that can be set up on your workstation with a formal menu of options including order entry, management usage reports by client and tracking information regarding shipments. The system relies on monthly user fees based on the level of activity you choose to access.

Contact us at 888-505-7377 for more information on TheraShip and outsourcing client supply distribution activity with ClientSupply.com, a service of Therapak Corporation.